Why PROLine
Our Story
PROLine Products LLC was officially founded in November 2002 by Tom Murtagh, but the history of PROLine runs much deeper than that. Research and development goes back decades for Tom who, an avid snowmobiler his whole life, refuses to build a trailer that he himself wouldn't personally want to tow. This vision has become the business model for PROLine and is why every detail of our trailers is engineered to be not only rugged, but as user compatible as possible. You can be assured that every trailer that leaves our facility was built with the customer in mind and with most trailers being custom builds, it’s a very specific customer.
Customer Service
PROLine Products LLC is family owned and operated. Any time a potential customer calls the office a family member answers the phone and makes sure their questions or concerns are addressed in a timely manner. Too many times we’ve heard of customers who have contacted either their local trailer dealer or other manufacturers with simple questions that were somehow never answered. The dealer sends the customer to the manufacturer, the manufacturer back to the dealer, and that’s if either ever answers the phone.
We’ve gotten a lot of business based on our customer service history alone. It shows we care about you, our customers, and we want you leaving our facility not just with one of our trailers, but the right trailer for you. Often our customers are surprised that we didn’t suggest a bigger, more expensive trailer but those trailers don’t always suit the customer’s needs, or the needs of their tow vehicle.
The best form of advertising for us or any business is by creating happy, loyal customers. A process that is automatic when you put out a quality product that exceeds the customer’s expectations, and of course, is offered at the right price.
PROLine Quality
- PROLine's Frames
At PROLine we have thousands of dollars invested in custom aluminum extrusions to make you the strongest trailer possible because we know what happens to trailers when they leave our facility. They're immediately dragged over some of the worst roads in the world. This is why we've designed all our trailers to handle those... but we go even further. We fully weld all of our trailer frames. This means we actually flip over the entire trailer deck and weld the other side. Something you'd never see unless you rip out the floor, but it makes for a stronger, more rigid trailer. This is one of the many reasons why PROLine trailers tow straighter and look better longer.
- PROLine's Roof Structure
Let's be honest, not everyone has a garage big enough to house an enclosed trailer, not everyone even has a garage. Even further, a lot of you buy trailers to use as a garage! So why would other companies build a trailer that can't handle a snow load? We live in and use our trailers in a snowy climate, often a very snowy climate so I can't answer that for you but snow doesn't bother us or our trailers. We build our roofs with rugged 1x2 aluminum tubes and put them 16" on center. That means a roof nearly 2.5 times stronger than our "competition"! - PROLine Never Encloses an Open Trailer
PROLine's trailer structures a fully integrated components, each and every sidewall upright is welded directly to the trailer deck and to the roof creating a single component frame (Uni-frame). This combined with the fact that every trailer is built on a 2x5 (or larger) aluminum main frame means you're getting a stronger trailer across the board. - PROLine's Components
What good is a strong frame if you don't have the components to support it? This is why we use literally the best parts we can find to go into our trailers.- Axles: We only use Dexter Torflex Axles™ on our trailers and these axles all carry a 5 year warranty. Torsion axles provide a smoother, quieter ride and last much longer than spring axles. These axles also come equipped with E-Z Lube Hubs!
- Tires: We use quality tires on ALL of our trailers. Our 15" radials even come with a 4 year warranty with roadside assistance!
- Wheels: We don't even carry a painted steel rim. Why buy a nice aluminum trailer just to have the wheels rusting almost immediately? Our standard wheel is galvanized to make sure it stays looking great for a long time.
- Brakes: If one of our trailers has brakes on it we don't skimp and use the cheap 8" brakes. We use the full size 10" electric brakes and the brakes go on both axles on the tandem axle trailers. No nonsense charges and hidden fees either. And now we're even using Self Adjusting Brakes for all of our brakes! Saving you time and money but more importantly, making sure your trailer will stop when you need it to!
- Lights: LED Lights are standard on every one of our trailers. Also we never use a single diode LED as a clearance light! Our clearance lights have 4 to 6 diodes in them (depending on trailer style)! Your safety is our biggest concern. Additionally, EVERY PROLine enclosed trailer comes standard with interior lights on a switch. We like to see what we're doing, we figured you probably do too.
- Electrical: We've heard it too many times that trailer lights only work for the first year and then the corrosion kicks in. Before you know it you're re-wiring that "brand new" trailer. This is why we run all of our electrical inside the trailer and not along the frame. The only wires run along the frame are for the trailer brakes which are coated in a waterproof insulation!
- Hinges: Our ramp door hinges are aluminum and equipped with grease fittings to keep them operating smoother longer.
- Other Components: Stainless steel carriage bolts fasten our hinges and door barlocks to the trailer frame for security and long term good looks. We use hardened bolts to mount our axles to the frame and for our trailer couplers. We fasten our electric brake wire to the frame with vinyl coated metal clamps screwed to the trailer frame, not the stick-on variety others might use and our security chains are 2x stronger than Federal requirements.
- Fully Boxed-In Wheel Chocks and D-Rings
Boxing in wheel chocks and D-rings makes them much more durable and means you can be confident that when you ratchet your bike down you won’t pull up the flooring instead. Our recessed D-rings are bolted to a proprietary aluminum backing plate that’s welded to the frame for extra support.
- Fit and Finish is Second to None
Every trailer is checked and double checked so it leaves our shop looking its best. Every trailer that we put out leaves looking clean, lines are always straight, doors are always tight, and every trim screw is properly located. Some might wonder if it's worth giving a trailer this much extra attention, but every time a potential buyer enters our showroom, the look on their face assures us we're doing it right. - Attention to Detail
It's the little things we do that let you know we care about our customers and our products. Whether it's the rain gutter over the side door or all the interior lights that come standard we want to make you the absolute best trailer possible.
PROLine Pricing
Many times we hear, "How come your trailers cost so much less than the other quality aluminum trailers I’ve seen, what am I missing?" The answer is simple economics.
- Factory Direct Sales
With PROLine you’re buying directly from the manufacturer. You're not picking up from a dealer, who bought from a distributor, who bought from the manufacturer. We're cutting out the middle men and passing the savings along to you. - PROLine Trailers are Made in New Hampshire
The cost of shipping raw materials is a fraction of the cost of shipping entire enclosed trailers. All PROLine trailers are built in and sold from our facility in Milton, New Hampshire. - Most PROLine Trailers are Custom Built
By custom building trailers for our customers, we’re able to avoid the high cost of maintaining a huge inventory and you get the trailer with what you want, in the color you want, for the price you deserve. So really it's a win-win.
If you ever see a "Similar" trailer to a PROLine trailer for a lesser price than we offer,
chances are you're getting MUCH less of a trailer. Give us a call to hear about the difference.