Buying From Us
How to Order a Trailer from PROLine
At PROLine we've redefined the trailer buying experience. Long gone are the days of going to a dealer's lot and driving home with whatever he may be trying to get rid of. Let us build a trailer specifically for your needs. The entire process is much easier than you may think.
Determining Your Needs - At PROLine you come directly to us, the manufacturer, we'll take the time to talk over your options and help you plan out the perfect trailer for your needs.
Estimates for a Custom Build - After we've had a chance to discuss what it is you're looking for we'll generate an itemized quote, specifying your trailer, any options you've added, as well as locations for those options.
Deposits - Once you tell us the estimate looks good we require a minimum 10% deposit* to get your trailer into our production schedule. For deposits we accept cash, personal or business check, Visa, Mastercard, or Discover card. Once your order is placed and processed, your deposit is non-refundable.*Some custom orders will require a deposit greater than 10%. If required deposit is greater than $2500 credit card may not be accepted for deposit.
Lead Time - Once we receive your deposit we'll notify you about the approximate completion date of your trailer. Lead times vary throughout the course of the year but are typically between 2 and 6 weeks. If our lead time happens to be quicker than you're looking to purchase please just let us know and we can put you into our schedule at a later date.
Need a trailer in a hurry? We try to keep a handful of trailers in stock for those of you who just can't wait!
Trailer Pick Up - As soon as your trailer is completed we'll notify you that it's done and arrange a time for you to come and pick up your trailer. Final payment is due upon pick up.
We ask that you pick up your trailer within 14 business days from date of notification. Trailers not picked up within this time frame are subject to a storage fee of $25 per business day at PROLine's discretion unless pre negotiated at the time your order was placed.
Methods of Payment - Final payment for US sales can be prepaid by personal check, online payment, or wire transfer. Alternatively the trailer can be paid upon pickup by cashier's check, cash, or financing through Sheffield Financial. If financing is required please seek approval for the amount needed prior to placing your deposit. Final payment for sales to Canada can be paid in cash upon pick up or prepaid by wire transfer. Please allow 4 days for funds to clear.
Please Note - Though we accept credit cards for deposits, we DO NOT accept credit/debit cards for the payment of your final balance.
Looking for a competitive rate to ship your trailer?
Delivery- Though most customers opt to pick up their trailers directly from PROLine we can work with you to help arrange delivery. Please note that your trailer must be paid for in full and funds having cleared to our account prior to leaving our facility. We also highly recommend insuring your trailer before it leaves. PROLine Products LLC does not ship trailers and accepts no responsibility for any incidents during shipping.
Trailer Registration- We'll provide you a vehicle identification number (VIN) prior to you picking up your trailer so you can obtain financing and insurance. Upon pickup, we'll also provide you the manufacturer's certificate of origin (CO) for your trailer and a 20-day temporary plate at no charge.
Other Fees - New Hampshire mandates that we initiate the state title for NH residents who purchase trailers that have a 3000# GVWR or more. The cost to NH residents is $25.